Booking medical appointments on WhatsApp: a guide for practices and clinics
How to automate medical appointments on WhatsApp with AI without giving clinical advice: flow, minimum data, emergencies, reminders and plans for clinics.
Patients prefer writing on WhatsApp to waiting on hold. For a practice or clinic, that means dozens of daily chats with the same question: "do you have an appointment with the specialist?". AI solves the volume; rules solve safety.
Limits AI should have in healthcare
- Administrative topics only: hours, specialties, prices, location and general preparation.
- No diagnoses, result interpretation or medication recommendations.
- Immediate handoff of severe symptoms with emergency channels.
- Minimum data: name, phone and general reason.
The recommended flow
- 1Identify specialty and visit type.First visit or follow-up, private or insured.
- 2Offer the specialist's slots.From Wenzy's calendar, synced with Google Calendar.
- 3Confirm with administrative instructions.ID, arrival time, fasting when your instructions require it.
- 4Remind and allow rescheduling.The patient replies to the reminder to move the appointment.
Which plan to choose
| Practice type | Plan | Price |
|---|---|---|
| Independent physician | Essential | US$49/month |
| Practice with up to 5 specialists | Professional | US$99/month |
| Clinic with up to 15 professionals and 3 locations | Clinic | US$199/month |
Frequently asked questions
Does the AI answer medical questions?
No. Wenzy stays on administrative topics and hands any clinical question to your team.
Does it work with insurance agreements?
Wenzy shares the insurance information you configure and books according to those rules; authorization stays in your usual process.
Can I have calendars per location?
Yes. The Clinic plan covers up to 3 locations with per-professional calendars in each.
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