Does WhatsApp answer 24/7?
Yes. Automation answers configured inquiries at any hour and transfers complex, sensitive, or out-of-policy cases to a person with the full history.
WhatsApp, Instagram, and Messenger for hotels with one AI
Centralize inquiries, quotes, bookings, and handoff across WhatsApp, Instagram, and Messenger with features defined by plan.
What each channel can do
Does it answer Instagram too?
Instagram is included starting with the Standard plan, according to hotel setup. Test inquiries, data capture, quoting, and handoff on the real channel.
Does Messenger share the inbox?
Yes. Messenger is part of Wenzy's omnichannel inbox and preserves the context associated with the guest's configured identity.
Can it book from every channel?
Yes. Standard creates bookings from active channels and transfers every exception to the team with full context.
Channels and plans
The table shows active channels and the features included in each plan.
| Channel | Plan | Primary use | Configuration |
|---|---|---|---|
| Basic, Standard, Professional | Service, quoting, commercial workflows | Number, templates, and window | |
| Messenger | Basic, Standard, Professional | Inquiries and handoff | Page and continuity |
| Standard and Professional | DMs, inquiries, follow-up | Account and plan | |
| Webchat | Not included in the published plans | The published channels are WhatsApp, Messenger, and Instagram | Ask the Wenzy team about additional channels |
Operating rules
- Never request card details in chat
- Define handoff owners and hours
- Approve tone, policies, and sources
- Measure by channel and CTA
- Document consent and templates
- Keep identities separate by channel until identity unification is complete
Explore the workflows
Frequently asked questions
What hotel software answers WhatsApp, Instagram, and Messenger 24/7?
Wenzy covers all three channels with one AI: it answers configured inquiries at any hour, quotes and creates bookings according to the plan, and transfers exceptions to the team with the full history.
Are all channels on every plan?
No. The published offer includes WhatsApp and Messenger on Basic; Instagram is added starting with the Standard plan.
Does 24/7 mean a person never steps in?
No. It means automated coverage for configured inquiries. Exceptions and sensitive cases require human handoff.