Wenzy Hospitality AI

The AI for hotels that answers,
quotes and books on WhatsApp.

Wenzy is the AI receptionist that lives on WhatsApp, Instagram and Messenger. It assists, recommends and closes bookings 24/7 connected to your PMS and channel manager.

Text Wenzy and try it yourself

Compatible with SiteMinder, Omnibees, Siesa and more.

Connected to your hospitality stack

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Hotel Villa Maria

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HOTEL CONNECTIONS

Connect commercial and operational workflows in one flow.

Wenzy brings messaging, availability and follow-up together inside a cleaner interface focused on conversion.

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LIMITLESS POWER

A premium experience that still feels operational.

Everything a modern hotel needs to answer faster, sell better and keep visual control at every touchpoint.

24/7 AI receptionist

Handle questions, qualify intent, and present available options with a consistent tone without losing context.

WhatsApp as a sales channel

Turn conversations into direct bookings with a cleaner interface and a hospitality-first reply sequence.

Automation with judgment

Wenzy moves each conversation to the right next step: recommend, resolve, escalate or close.

Synced availability

View rooms, rates, and statuses from connected sources, kept current through synchronization.

CENTRALIZED OPERATIONS

Total control

See conversations, availability and conversion from a cleaner, more spacious dashboard.

Active

Omnichannel inbox

Centralized view to review volume, active conversations, and reservation status from one place.

AI Booking Flow

Revenue pipeline

Clearer visual reading for sales and operational teams, even on high-load days.

Useful history for human handoff whenever a conversation needs personalized follow-up.

One visual logic for front stage, operations and metrics, without a fragmented tool feel.

SYSTEM FEATURES

Everything you need to operate and sell more

A comprehensive platform specifically designed to simplify hospitality marketing, service, and operations.

Omnichannel Service

  • Unified inbox for WhatsApp, Instagram, and Facebook Messenger.
  • Centralized management of all conversations from a single panel.
  • Centralized conversations with guest history.
  • Send and receive messages, images, audio, files, and PDFs.
  • Template usage to speed up service on supported channels.

AI Automation

  • AI Chatbots trained for 24/7 hospitality service.
  • Automatic responses to FAQs about rooms, rates, and services.
  • Automatic availability checks.
  • Automated quote generation.
  • AI-assisted reservation creation.
  • Guest data collection and updates during the conversation.
  • Automatic handoff to a human agent when the case requires it.

Hotel Management

  • Management of one or multiple properties from the same system.
  • Room type, capacity, and hotel information management.
  • Inventory and availability control by dates.
  • Quota and inventory blocking to prevent overbooking.
  • Full reservation cycle tracking: pending, quoted, confirmed, check-in, check-out, canceled, and no-show.
  • Operational view of reservations and occupancy.

Pricing and Commercial

  • Base or rack rate configuration.
  • Seasonal pricing rules.
  • Special prices and demand adjustments.
  • Automated rate calculation.
  • Pipeline management and triggers for sales follow-up.

CRM and Operation

  • Centralized contact base with guest data and history.
  • Contact identification by channel.
  • Conversation assignment to team members.
  • Internal collaboration for service continuity.
  • User, role, and permissions management.

Metrics and Control

  • Dashboard with conversation, channel, and activity metrics.
  • Response time and operational performance tracking.
  • Plan usage and message consumption control.
  • Subscription and billing management.

SCALABLE PLANS

From one property to a multi-hotel operation.

Start free with no credit card, test the flow with real guests, and scale with your team, channels, and conversation volume.

No card

Free trial

Start with Wenzy without a credit card and test the flow before choosing a paid plan.

$014 days free

500 messages included

Up to 3 operating properties

Channels: WhatsApp, Messenger and Instagram

Hotel info and images

Availability and rates

Update contact details

Human handoff

Formal quotes

Booking creation

Guest registration and lists

Booking modifications

Booking cancellations

Guest profile editing

Payment links with active gateway

Smart follow-up

Sentiment analysis

Full admin access during the trial

No credit card required

Start free trial
Basic

Basic

Plan for one operating property with WhatsApp and Messenger.

US$149/mo

4,000 AI messages included

1 operating property

Channels: WhatsApp and Messenger

Hotel info and images

Availability and rates

Update contact details

Human handoff

Formal quotes

Booking creation

Guest registration and lists

Booking modifications

Booking cancellations

Guest profile editing

Payment links with active gateway

Smart follow-up

Sentiment analysis

About 1,111 conversations per month

Select plan
Recommended

Standard

For hotels with a heavier operation and several active channels.

US$299/mo

10,000 AI messages included

Up to 3 operating properties

Channels: WhatsApp, Messenger and Instagram

Hotel info and images

Availability and rates

Update contact details

Human handoff

Formal quotes

Booking creation

Guest registration and lists

Booking modifications

Booking cancellations

Guest profile editing

Payment links with active gateway

Smart follow-up

Sentiment analysis

About 2,778 conversations per month

Select plan
Advanced

Professional

Built for hotel groups, large teams or high message volume.

US$549/mo

20,000 AI messages included

Up to 5 operating properties

Channels: WhatsApp, Messenger and Instagram

Hotel info and images

Availability and rates

Update contact details

Human handoff

Formal quotes

Booking creation

Guest registration and lists

Booking modifications

Booking cancellations

Guest profile editing

Payment links with active gateway

Smart follow-up

Sentiment analysis

About 5,556 conversations per month

Select plan

Additional property

US$49/month

Shares the plan's AI message allowance.

For more than 10 properties, choose a custom Enterprise plan.

Additional messages

US$25 per 1,000 additional AI responses.

KEY QUESTIONS

What hotels ask before automating WhatsApp

Short answers about integrations, payments and operational control for hotel teams in Colombia, Mexico and LatAm.

Does Wenzy replace the reservations team?

No. Wenzy automates first response, quoting, follow-up and payment, and hands off to a person when the conversation needs human judgment.

Does it quote with PMS availability?

Yes. Wenzy checks availability, rates, and taxes before proposing an option. It also detects inconsistencies and transfers those cases to the team with full context.

How do WhatsApp payments work?

Wenzy sends payment links using the hotel's active gateway. The guest pays on a secure page and the conversation keeps the booking context.

Does this work for hotels in Colombia and Mexico?

Yes. The flow is designed for markets where WhatsApp is a primary direct-sales channel, including Colombia, Mexico and other LatAm countries.

WENZY HOSPITALITY AI

Ready for Wenzy to reply and sell like your best receptionist?

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Wenzy | AI Receptionist for Hotels on WhatsApp