Hotels and lodging
Quotes with PMS availability, creates bookings and sends payment links without leaving the chat.
Built for: Hotels, hostels, glamping sites and hotel groups
Wenzy AI · WhatsApp, Instagram and Messenger
The AI that answers,
books and schedules on WhatsApp.
Wenzy is the AI receptionist for hotels, practices, clinics and service businesses. It replies 24/7, quotes, creates bookings and schedules appointments connected to your PMS or to its own calendar, which syncs with Google Calendar.
Compatible with Google Calendar, Cloudbeds, SiteMinder, Omnibees, Siesa and more.
Connected to the tools you already use
WhatsAppGoogle CalendarBooking.com
cloudbedsInstagramMeta
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Hotel Villa Maria
online
Message
Wenzy AI
24/7
First contact, recommendation and frictionless guided booking.
Direct Bookings
Guided
A much clearer front to convert inquiries into direct bookings.
Configurable sync
PMS Ready
Availability, rates, and bookings according to the configured connection.
SOLUTIONS BY INDUSTRY
An AI receptionist for every business that serves customers in chat.
Hotels that sell bookings and businesses that run on their calendar: Wenzy replies, schedules and follows up on WhatsApp, Instagram and Messenger.
Healthcare
Books, reschedules and reminds patients of appointments in Wenzy's calendar, synced with Google Calendar, while your front desk works in person.
Built for: Dental offices, medical practices, clinics, psychology, physiotherapy and veterinary care
Beauty and wellness
Shows services and prices, assigns the right professional and collects deposits to cut no-shows.
Built for: Aesthetics, spas, barbershops, hair salons and nail studios
Professional services
Qualifies inquiries, books meetings and sends reminders so your team arrives at every appointment with context.
Built for: Lawyers, accountants, advisors, academies and real estate agencies
How Wenzy books an appointment
- 1
The customer writes
They ask for an appointment on WhatsApp, Instagram or Messenger, at any hour.
- 2
Wenzy offers times
It checks the professional's free slots in Wenzy's calendar, synced with Google Calendar when you connect it, and proposes options.
- 3
Appointment confirmed
It records the appointment in the calendar, sends the confirmation and a reminder before the appointment.
HOTEL CONNECTIONS
Connect commercial and operational workflows in one flow.
Wenzy brings messaging, availability and follow-up together inside a cleaner interface focused on conversion.
Drag the logos to play with them 🐝
LIMITLESS POWER
A premium experience that still feels operational.
Everything a modern hotel needs to answer faster, sell better and keep visual control at every touchpoint.
24/7 AI receptionist
Handle questions, qualify intent, and present available options with a consistent tone without losing context.
WhatsApp as a sales channel
Turn conversations into direct bookings with a cleaner interface and a hospitality-first reply sequence.
Automation with judgment
Wenzy moves each conversation to the right next step: recommend, resolve, escalate or close.
Synced availability
View rooms, rates, and statuses from connected sources, kept current through synchronization.
CENTRALIZED OPERATIONS
Total control
See conversations, availability and conversion from a cleaner, more spacious dashboard.
Active
Omnichannel inbox
Centralized view to review volume, active conversations, and reservation status from one place.
AI Booking Flow
Revenue pipeline
Clearer visual reading for sales and operational teams, even on high-load days.
Useful history for human handoff whenever a conversation needs personalized follow-up.
One visual logic for front stage, operations and metrics, without a fragmented tool feel.
SYSTEM FEATURES
Everything you need to operate and sell more
A comprehensive platform specifically designed to simplify hospitality marketing, service, and operations.
Omnichannel Service
- Unified inbox for WhatsApp, Instagram, and Facebook Messenger.
- Centralized management of all conversations from a single panel.
- Centralized conversations with guest history.
- Send and receive messages, images, audio, files, and PDFs.
- Template usage to speed up service on supported channels.
AI Automation
- AI Chatbots trained for 24/7 hospitality service.
- Automatic responses to FAQs about rooms, rates, and services.
- Automatic availability checks.
- Automated quote generation.
- AI-assisted reservation creation.
- Guest data collection and updates during the conversation.
- Automatic handoff to a human agent when the case requires it.
Hotel Management
- Management of one or multiple properties from the same system.
- Room type, capacity, and hotel information management.
- Inventory and availability control by dates.
- Quota and inventory blocking to prevent overbooking.
- Full reservation cycle tracking: pending, quoted, confirmed, check-in, check-out, canceled, and no-show.
- Operational view of reservations and occupancy.
Pricing and Commercial
- Base or rack rate configuration.
- Seasonal pricing rules.
- Special prices and demand adjustments.
- Automated rate calculation.
- Pipeline management and triggers for sales follow-up.
CRM and Operation
- Centralized contact base with guest data and history.
- Contact identification by channel.
- Conversation assignment to team members.
- Internal collaboration for service continuity.
- User, role, and permissions management.
Metrics and Control
- Dashboard with conversation, channel, and activity metrics.
- Response time and operational performance tracking.
- Plan usage and message consumption control.
- Subscription and billing management.
SCALABLE PLANS
Plans for hotels and other industries.
Plans by number of professionals or calendars. Start free with no card, use Wenzy's calendar, sync it with Google Calendar and scale as your team grows.
No cardStart free trial
Free trial
Set up your calendar in Wenzy, sync it with Google Calendar and test scheduling with real customers before choosing a plan.
$014 days free
300 messages included
2 professionals · 1 location
Channels: WhatsApp, Messenger and Instagram
Business info, services and prices
Human handoff
Built-in appointment calendar with Google Calendar sync
Rescheduling and cancellation in chat
Automatic WhatsApp reminders
Services with their own duration, professional and schedule
Smart follow-up
Deposits with payment links
Sentiment analysis
Full admin access during the trial
No credit card
IndependentsSelect plan
Essential
For independent professionals and small practices that book on WhatsApp.
US$49/month
1,500 AI messages included
Up to 2 professionals · 1 location
Channels: WhatsApp and Messenger
Business info, services and prices
Human handoff
Built-in appointment calendar with Google Calendar sync
Rescheduling and cancellation in chat
Automatic WhatsApp reminders
Services with their own duration, professional and schedule
Smart follow-up
Deposits with payment links
Sentiment analysis
US$25 / 1,000 additional AI responses
RecommendedSelect plan
Professional
For practices and centers with several professionals and services.
US$99/month
4,000 AI messages included
Up to 5 professionals · 1 location
Channels: WhatsApp, Messenger and Instagram
Business info, services and prices
Human handoff
Built-in appointment calendar with Google Calendar sync
Rescheduling and cancellation in chat
Automatic WhatsApp reminders
Services with their own duration, professional and schedule
Smart follow-up
Deposits with payment links
Sentiment analysis
US$25 / 1,000 additional AI responses
Multi-locationSelect plan
Clinic
For clinics and centers with several locations, deposits and high message volume.
US$199/month
8,000 AI messages included
Up to 15 professionals · up to 3 locations
Channels: WhatsApp, Messenger and Instagram
Business info, services and prices
Human handoff
Built-in appointment calendar with Google Calendar sync
Rescheduling and cancellation in chat
Automatic WhatsApp reminders
Services with their own duration, professional and schedule
Smart follow-up
Deposits with payment links
Sentiment analysis
US$25 / 1,000 additional AI responses
Additional professional
US$12/month
Additional location
US$39/month
Each additional professional or location shares the plan's AI message allowance.
For more than 15 professionals or more than 3 locations, choose a custom Enterprise plan.
Additional messages
US$25 per 1,000 additional AI responses.
Meta bills your business's Meta business portfolio directly for WhatsApp templates, such as reminders, and, from October 1, 2026, also service messages (replies inside the 24-hour window), at its current rate.
KEY QUESTIONS
What hotels and businesses ask before automating WhatsApp
Short answers about integrations, appointments, payments and operational control for teams in Colombia, Mexico, Panama and LatAm.
Does Wenzy replace the reservations team?
No. Wenzy automates first response, quoting, follow-up and payment, and hands off to a person when the conversation needs human judgment.
Does it quote with PMS availability?
Yes. Wenzy checks availability, rates, and taxes before proposing an option. It also detects inconsistencies and transfers those cases to the team with full context.
How do WhatsApp payments work?
Wenzy sends payment links using the hotel's active gateway. The guest pays on a secure page and the conversation keeps the booking context.
Does this work for hotels in Colombia and Mexico?
Yes. The flow is designed for markets where WhatsApp is a primary direct-sales channel, including Colombia, Mexico and other LatAm countries.
Does Wenzy have its own calendar or use Google Calendar?
Both. Wenzy includes its own appointment calendar per professional and syncs it with Google Calendar when the business connects it. Wenzy offers free slots to the customer, records the confirmed appointment, and the customer reschedules or cancels from the same chat.
Who pays for the WhatsApp messages Meta charges for?
Wenzy sends reminders automatically. Meta bills the business's own Meta business portfolio directly for WhatsApp templates, such as reminders, and, from October 1, 2026, also service messages (replies inside the 24-hour window), at its current rate per country.
WENZY AI