Which plans include campaigns?
Standard and Professional for hotels, and Profesional and Clínica for appointments. They are not part of the free trial, Basic or Esencial.
Wenzy Campaigns · WhatsApp and calls
WhatsApp and call campaigns the AI answers and measures
Send an approved WhatsApp template or a voice agent call to a list, follow up automatically with anyone who doesn't reply, and let the AI agent handle every response with the campaign goal in mind. At the end you see who replied, who booked and how many minutes were used.
Approved WhatsApp templates
Up to 5 follow-up steps
Automatic opt-outs and do-not-call
AudienceCSV, Excel or segments
First touchWhatsApp or call
Follow-upup to 5 steps
Replieshandled by the AI
Resultsfunnel by step
Channels for every campaign
WhatsAppPhone
Campaigns are included in Standard and Professional for hotels, and in Profesional and Clínica for appointments. Each WhatsApp send counts as one plan message, and calls draw on the voice balance.
What Wenzy campaigns are
Wenzy campaigns send an approved WhatsApp template or a voice agent call to a list and run up to five follow-ups with anyone who doesn't reply. The AI agent answers each response with the campaign goal in mind, classifies it and assigns it to your team. Wenzy leaves out opt-outs and invalid numbers and tracks the funnel through to the booking or appointment.
How is a campaign billed?
Each WhatsApp send counts as one message of your plan, and calls draw on the prepaid voice balance. Meta bills each WhatsApp template separately to your business portfolio at its current rate.
How is consent handled?
When you import a list, you confirm you have consent from those contacts. Wenzy leaves out anyone who opted out, invalid numbers and conversations a person is handling. Wenzy does not check external do-not-call registries; that check is the business's responsibility.
How does a contact opt out?
With Meta's button to stop promotions or by replying that they want out. Wenzy marks the contact and leaves them out of later campaigns; on calls, the agent records “don't call me again”.
What counts as a conversion?
A booking or appointment created within 14 days of the send.
Is it the same as smart follow-up?
No. Smart follow-up picks up a single conversation that was left open; a campaign reaches a chosen list with a shared goal. Both go out on WhatsApp or by phone.
Which channels do campaigns use?
Approved WhatsApp templates and voice agent calls. Campaigns do not go out by email, Instagram or Messenger, and Meta blocks WhatsApp marketing to US phone numbers.
An audience without stray spreadsheets
Import your list or build segments from the data Wenzy already has on each contact.
- CSV or Excel import of up to 50,000 rows, with column mapping and consent confirmation
- Static lists and dynamic segments by contact data, custom fields and last conversation
- Filters by bookings or appointments (has, has none, upcoming), pipeline stage and past campaigns
- Automatically leaves out opt-outs, invalid numbers and conversations a person is handling
Message and delivery
Personalize every message and decide when and how fast it goes out.
- Variables from the contact's data or their appointment
- Preview with real contacts and a test send
- Send now, schedule, or send only during business hours, at a pace you set
- Pauses itself if failures rise, number quality drops, or the quota or voice balance runs out
AI-handled replies
The agent answers with the campaign goal in mind and reviews the conversation before each follow-up.
- Classifies the first reply: interested, later, not interested or opt-out
- Assigns the conversation to a teammate or moves the contact in the pipeline
- Up to 5 follow-up steps on WhatsApp or by phone
- Meta's “stop promotions” button or a reply asking to opt out marks the contact
Results by step
Track each campaign from send to conversion: a booking or appointment within the following 14 days.
- WhatsApp funnel: sent, delivered, read, replied and converted
- Call funnel: calls, answered, voicemail, no answer and minutes
- Results by step and a recipient table you export to CSV
- Pause, resume, duplicate and relaunch to non-responders
Campaign or follow-up
Two different tools that work side by side.
- A campaign reaches a chosen list with a shared goal
- Smart follow-up picks up individual conversations that were left open
- Both go out on WhatsApp or as a voice agent call
- Both review the conversation before every touch
Usage and costs
A campaign runs on what your plan already includes.
- Each WhatsApp send counts as one plan message
- Calls draw on the prepaid voice balance
- Meta bills each WhatsApp template separately to your business portfolio
- The campaign pauses itself when the quota or balance runs out
Consent and opt-outs
Every contact decides whether to keep receiving campaigns.
- Consent confirmation when you import each list
- Opt-outs via Meta's button or by reply, applied to every later campaign
- Calls respect “don't call me again”
- Checking external do-not-call registries stays with the business
Channels and reach
WhatsApp and phone, with each channel's rules.
- First touch by approved WhatsApp template or by call
- Calls within your business's contact hours
- Meta blocks WhatsApp marketing to US phone numbers
- Each campaign launches once and relaunches to non-responders
Keep exploring
Campaigns run on the same agent that handles your chats and calls.
AI voice agent
Answers and places calls 24/7 with the tools in your plan.
Call campaign guide
Consent, opt-outs, pacing and what to measure in every campaign.
WhatsApp and phone appointment booking
Reminders, rescheduling and a built-in calendar per professional.
AI for hotels
Quotes, bookings and payments connected to the PMS.
Campaigns FAQ
Which plans include campaigns?
Standard and Professional for hotels, and Profesional and Clínica for appointments. They are not part of the free trial, Basic or Esencial.
How is a campaign billed?
Each WhatsApp send counts as one message of your plan, and calls draw on the prepaid voice balance. Meta bills each WhatsApp template separately to your business portfolio at its current rate.
How is consent handled?
When you import a list, you confirm you have consent from those contacts. Wenzy leaves out anyone who opted out, invalid numbers and conversations a person is handling. Wenzy does not check external do-not-call registries; that check is the business's responsibility.
How does a contact opt out?
With Meta's button to stop promotions or by replying that they want out. Wenzy marks the contact and leaves them out of later campaigns; on calls, the agent records “don't call me again”.
What counts as a conversion?
A booking or appointment created within 14 days of the send.
Is it the same as smart follow-up?
No. Smart follow-up picks up a single conversation that was left open; a campaign reaches a chosen list with a shared goal. Both go out on WhatsApp or by phone.
Which channels do campaigns use?
Approved WhatsApp templates and voice agent calls. Campaigns do not go out by email, Instagram or Messenger, and Meta blocks WhatsApp marketing to US phone numbers.