Unanswered Instagram DMs
Inquiries arrive from posts and stories. Wenzy replies on Instagram with prices and times while interest is high.
AI for aesthetics and spas
WhatsApp and Instagram booking for aesthetics centers, spas and med spas
Your clients discover your treatments on Instagram and write by DM or WhatsApp. Wenzy answers prices and duration, assigns the right professional, collects the deposit and confirms the appointment.
14 days free · 300 messages · no credit card
Works on
WhatsAppInstagramMessengerGoogle Calendar
9:41
A
Aura Spa
online
24/7
Replies at night, on weekends and while you serve customers.
Synced
Every appointment lands in Wenzy's calendar and Google Calendar.
Reminders
Automatic WhatsApp notice before every appointment.
Benefits
What Wenzy solves in aesthetics and spas
Booked clients who never show
A deposit with a payment link and a WhatsApp reminder commit the client and protect treatment-room time.
Services with different durations
A facial, a massage or waxing take different times and professionals. Wenzy books each service with its real duration.
How it works
How Wenzy books an appointment
From the first message to a confirmed appointment, without your team stepping in.
- 1
The client writes
They ask about a treatment from Instagram, WhatsApp or Messenger.
- 2
Wenzy informs and recommends
It answers price, duration and preparation with the information you approve.
- 3
It offers times and collects the deposit
It proposes the professional's free slots and sends the deposit payment link (Clinic plan).
- 4
It confirms and reminds
It records the appointment in the calendar and sends a reminder before the treatment.
Calendar
Wenzy's built-in calendar, synced with Google Calendar
Wenzy includes its own appointment calendar: each professional has their own hours, services and blocked time. If you already use Google Calendar, connect the account and appointments sync so your team sees them where it already works.
- Hours, service duration and breaks per professional
- Google Calendar sync once the account is connected
- Rescheduling and cancellation in the same chat
- Automatic WhatsApp reminders before the appointment
Today's schedule
Google Calendar- 9:00 amLLaura M.Confirmed
- 10:30 amCCarlos R.Reminder sent
- 12:00 pmAAna P.Rescheduled in chat
- 3:30 pmDDiego S.Booked on WhatsApp
Use cases
Typical aesthetics and spa use cases
- Facials, massages, waxing and body treatments
- Aesthetic medicine consultations
- Packages and follow-up sessions
- Booking deposits with payment links (Clinic plan)
- Rescheduling from the chat
- Handing contraindications or special cases to a person
Plans
Plans for appointment businesses
If you collect deposits, the Clinic plan includes them together with up to 15 professionals and 3 locations. A small center without deposits starts with Professional, which already includes Instagram.
Free trial
No card$014 days free
Set up your calendar in Wenzy, sync it with Google Calendar and test scheduling with real customers before choosing a plan.
- 300 messages included
- 2 professionals · 1 location
- Channels: WhatsApp, Messenger and Instagram
Essential
IndependentsUS$49/month
For independent professionals and small practices that book on WhatsApp.
- 1,500 AI messages included
- Up to 2 professionals · 1 location
- Channels: WhatsApp and Messenger
Professional
RecommendedUS$99/month
For practices and centers with several professionals and services.
- 4,000 AI messages included
- Up to 5 professionals · 1 location
- Channels: WhatsApp, Messenger and Instagram
Clinic
RecommendedUS$199/month
For clinics and centers with several locations, deposits and high message volume.
- 8,000 AI messages included
- Up to 15 professionals · up to 3 locations
- Channels: WhatsApp, Messenger and Instagram
Meta bills your business's Meta business portfolio directly for WhatsApp templates, such as reminders, and, from October 1, 2026, also service messages (replies inside the 24-hour window), at its current rate.
See full plan detailsGood practices
Good practices before switching on the AI
A clear setup prevents wrong bookings and protects your customers.
- Set the real duration of each treatment and the room cleaning time
- Define your deposit, cancellation and refund policy before enabling it
- Hand questions about contraindications or health conditions to a person
- Do not promise treatment results in automated replies
- Publish reference prices and state when an assessment is required
- Keep the promotions you post on Instagram up to date
Guides
Related guides
Automated booking for aesthetics centers and spas: from Instagram to a paid appointment
Treatments with different durations, deposits and clients who arrive from Instagram: this is how a spa automates its calendar.
Read guideHow to book appointments from Instagram and Messenger without losing customers
Customers discover your services on Instagram. If a DM takes hours to answer, the booking goes to another business.
Read guideHow to reduce appointment no-shows with WhatsApp reminders
A missed appointment is a slot nobody else uses. Here is how to design WhatsApp reminders people actually answer.
Read guideFAQ
Frequently asked questions
Does Wenzy reply to Instagram DMs?
Yes. Starting with the Professional plan, Wenzy handles Instagram together with WhatsApp and Messenger in one inbox.
How do deposits work?
On the Clinic plan, Wenzy sends a payment link from your active gateway for the deposit and confirms the appointment according to the policy you configure.
Can clients book with a specific professional?
Yes. Each professional has a calendar and services in Wenzy. The client picks a professional or Wenzy assigns the one with availability.
Which plan fits a spa?
A spa that collects deposits uses Clinic (US$199/month). Without deposits, Professional (US$99/month, up to 5 professionals) includes Instagram and services with their own duration.
Try Wenzy
Let Wenzy fill your calendar while you serve customers
Set up your calendar, connect WhatsApp, Instagram and Messenger, and test the flow with real customers for 14 days.