WhatsApp chatbot for dental offices: how to fill the schedule without overloading the front desk

In a dental office, WhatsApp buzzes while the dentist's hands are busy and the front desk serves whoever walks in. Messages pile up and some patients end up booking elsewhere. An AI chatbot answers those messages with real information and times.

What to automate in a dental office

• Reference prices for exams, cleanings, whitening and orthodontics.
• First-visit exam bookings.
• Periodic cleanings and check-ups.
• Monthly orthodontic check-ups, repeated all year.
• Reminders and rescheduling.
• Address, parking and payment methods.

What to keep with people

• Patients with severe pain, swelling or emergencies.
• Detailed clinical estimates after the exam.
• Complaints about treatments.

How to set it up

1. 1List services with their real duration.An exam does not take as long as a root canal.
2. 2Assign each service to a dentist.Orthodontics with the orthodontist, cleanings with the hygienist.
3. 3Create the calendars in Wenzy.Sync them with Google Calendar if your team already uses it.
4. 4Define emergency rules.Words like pain, bleeding or swelling go to the front desk.
5. 5Approve the reminder template.Include date, time, dentist and address.

Which plan to choose

An independent dentist starts with Essential (US$49, up to 2 calendars). A practice with several specialists uses Professional (US$99, up to 5) and a multi-location clinic with deposits uses Clinic (US$199).