The same agent that handles your WhatsApp answers your business phone 24/7 and calls your customers. It books, reschedules and cancels appointments, quotes and reserves hotel rooms, sends the confirmation on WhatsApp and transfers to your team with a summary of the call.
One agent across every channel
Same prompt, same tools and same knowledge base. Each agent runs as text only, voice only or both; the call lands in the same conversation as the contact's WhatsApp, and the AI sees the history from every channel.
Wenzy's voice agent is the same AI agent that runs your WhatsApp, now on the phone. It answers calls on your number 24/7 and calls customers for reminders, follow-ups and campaigns. During the call it books appointments, quotes and reserves hotel rooms, sends summaries on WhatsApp and transfers to your team. It speaks Spanish, English and Portuguese and is billed per minute from a prepaid balance.
From a prepaid USD balance, per started minute, by country and call direction, from US$0.18/min. Unanswered calls are free. Top-ups start at US$10, auto top-up is optional, and purchased balance never expires. Each phone number has a monthly fee in the subscription.
Every plan, including the free trial with US$1.80 of balance (about 10 minutes). What changes is concurrent calls: 1 on the trial, 2 on Basic and Esencial, 3 on Standard and Profesional, and 5 on Professional and Clínica.
Buy a number in the app in Colombia, Panama, Mexico, Peru, Chile, Argentina, Brazil or the United States (local, mobile, national or toll-free), with the regulatory forms pre-filled. Or connect your business's SIP trunk to keep your current number. Wenzy does not port numbers.
No. It is the same agent, with the same prompt, tools and knowledge base. Each agent runs as text only, voice only or both, and the call lands in the same conversation as the contact's WhatsApp.
15 Latin American countries, Puerto Rico and the United States, within the contact hours each business sets. Outbound calls to Venezuela and Uruguay are disabled.
Only name, phone number and the general reason for the call. The agent never gives medical, legal or financial advice and transfers to your team when the case calls for it.
Yes, with a custom voice the Wenzy team prepares in 1–2 business days from a sample. Until then you choose from 25+ voices by language and accent.
Inbound calls reach your number and the agent picks up at any hour; first-time callers are created as contacts. Outbound calls follow the contact hours you set.
On the phone the agent uses the same tools it uses in chat, with the features of your plan.
When a person needs to step in, the agent runs a warm transfer: your teammate hears a summary before connecting, and the caller hears hold music.
The agent speaks Spanish, English and Portuguese and switches language when the caller does.
Each follow-up step goes out on the conversation's channel, on WhatsApp, as a call, or in Automatic mode, where the AI picks the channel.
Calls live in the same inbox as chats.
Hear the agent before it answers a customer.
Buy a number in the app or connect the one your business already uses.
Prepaid USD balance, billed per started minute. Unanswered calls are free, top-ups start at US$10 with optional auto top-up, and purchased balance never expires.
| Country | Inbound callUSD/min | Outbound callUSD/min |
|---|---|---|
| Argentina | US$0.18/min | US$0.45/min |
| Bolivia | US$0.20/min | US$0.85/min |
| Brazil | US$0.18/min | US$0.18/min |
| Chile | US$0.18/min | US$0.35/min |
| Colombia | US$0.25/min | US$0.18/min |
| Costa Rica | US$0.18/min | US$0.45/min |
| Dominican Republic | US$0.18/min | US$0.40/min |
| Ecuador | US$0.18/min | US$0.75/min |
| El Salvador | US$0.18/min | US$0.35/min |
| Guatemala | US$0.18/min | US$0.50/min |
| Honduras | US$0.18/min | US$0.45/min |
| Mexico | US$0.18/min | US$0.18/min |
| Panama | US$0.18/min | US$0.70/min |
| Paraguay | US$0.18/min | US$0.45/min |
| Peru | US$0.18/min | US$0.18/min |
| Puerto Rico | US$0.18/min | US$0.18/min |
| United States | US$0.18/min | US$0.18/min |
| Uruguay | US$0.40/min | Not available |
| Venezuela | US$0.18/min | Not available |
| Your own line (SIP trunk), any country | US$0.18/min | US$0.18/min |
Inbound: a call received on one of your business numbers in that country. Outbound: a call the agent places to a phone in that country. Each number has a monthly fee in the subscription.
Voice is included in every plan, including the free trial.
| Plan | Calls at once |
|---|---|
| Free trial | 1 |
| Basic · Esencial | 2 |
| Standard · Profesional | 3 |
| Professional · Clínica | 5 |
Voice is one more channel for the same agent. These pages show what it does in each industry.
WhatsApp and call campaigns
Reach a list on WhatsApp or by phone and let the AI handle the replies.
Cost per minute
Rates by country, prepaid balance and how to estimate a month.
WhatsApp and phone appointment booking
A built-in calendar per professional, synced with Google Calendar.
AI for hotels
Quotes, bookings and payments connected to the PMS.
From a prepaid USD balance, per started minute, by country and call direction, from US$0.18/min. Unanswered calls are free. Top-ups start at US$10, auto top-up is optional, and purchased balance never expires. Each phone number has a monthly fee in the subscription.
Every plan, including the free trial with US$1.80 of balance (about 10 minutes). What changes is concurrent calls: 1 on the trial, 2 on Basic and Esencial, 3 on Standard and Profesional, and 5 on Professional and Clínica.
Buy a number in the app in Colombia, Panama, Mexico, Peru, Chile, Argentina, Brazil or the United States (local, mobile, national or toll-free), with the regulatory forms pre-filled. Or connect your business's SIP trunk to keep your current number. Wenzy does not port numbers.
No. It is the same agent, with the same prompt, tools and knowledge base. Each agent runs as text only, voice only or both, and the call lands in the same conversation as the contact's WhatsApp.
15 Latin American countries, Puerto Rico and the United States, within the contact hours each business sets. Outbound calls to Venezuela and Uruguay are disabled.
Only name, phone number and the general reason for the call. The agent never gives medical, legal or financial advice and transfers to your team when the case calls for it.
Yes, with a custom voice the Wenzy team prepares in 1–2 business days from a sample. Until then you choose from 25+ voices by language and accent.