Privacy Policy
Last updated: April 2026
At Wenzy, we handle personal and operational data under principles of confidentiality, security, and data minimization. This policy explains what we collect, why we use it, and what controls you have when using our hospitality automation platform.
1. Data we collect
We may collect account and contact details, hotel business information, integration settings, content processed within the platform, and technical usage data required to operate, maintain, and protect the service.
2. How we use information
We use information to provide the platform, respond to requests, automate guest and booking workflows, sync integrations, improve product reliability, prevent abuse, and comply with legal or contractual obligations.
3. AI, conversations, and data ownership
Content processed by our AI agents is used to deliver the services contracted by the customer. We do not use hotel and guest conversations to train public third-party models. Unless required by law, operational context and business data remain under the customer's control.
4. Security and retention
We apply reasonable safeguards such as encryption in transit, access controls, and operational monitoring. We retain information only for as long as necessary to provide the service, meet legal obligations, resolve incidents, or respond to support requests.
5. Your rights and contact
If you need to update information, request access, correct data, or ask a privacy-related question, you can contact us at info@wenzy.co. We review each request in accordance with the applicable contractual relationship and current law.
Data deletion requests
If you need to delete data shared through Facebook Login or Meta, use our public data deletion request page. It explains the process, the information required, and the contact channel.
Request data deletionRelated legal pages
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