How much does it cost to automate hotel service with AI?
The monthly fee is only one input. This guide separates plan, messages, properties, integration and human operations.
August 13, 20262 min read
Read articleRESOURCES & GUIDES
The Wenzy blog for hoteliers
Practical guides on conversational AI, WhatsApp bookings and hotel operations: everything Wenzy does for your hotel, explained in depth.
HiJiffy and Asksuite alternatives for Latin American hotels
A practical matrix for choosing Wenzy, HiJiffy or Asksuite according to the workflow a hotel needs to automate.
August 13, 20262 min read
Read articleBest hotel AI tools by operational goal
The best tool changes with the problem: WhatsApp, webchat, bookings, omnichannel operations, integrations, or public proof.
August 13, 20262 min read
Read articleWenzy vs. Visito: a hotel comparison
A direct, verifiable comparison of Wenzy and Visito, including the questions a hotel should test before deciding.
August 13, 20262 min read
Read articleCollecting hotel booking payments on WhatsApp: from guest yes to confirmed payment
The best time to collect payment is when the guest says yes. Wenzy sends WhatsApp payment links and closes bookings without manual transfers.
July 10, 20263 min read
Read articleAutomated hotel quotes on WhatsApp: rates, availability, and 24/7 proposals
Enquiries land at 11 pm when the team is offline. Wenzy's automated quoting keeps rooms, rates, and conditions available around the clock.
July 8, 20262 min read
Read articleReconciling WhatsApp hotel booking payments
Collecting payment is only half the job. The other half is knowing which payment belongs to which booking, guest and conversation.
July 6, 20262 min read
Read articleWhatsApp payment message templates for LatAm hotels
Collecting payment on WhatsApp does not need to sound cold. These structures ask for payment with context, clarity and hotel tone.
July 3, 20262 min read
Read articleWhatsApp payments with Cloudbeds for hotels
If Cloudbeds holds bookings and availability, WhatsApp can be the commercial front where the guest gets a quote, receives their payment link and confirms.
July 1, 20262 min read
Read articleBooking deposits and advance payments on WhatsApp for hotels
A deposit does not need to feel heavy. With the right message, WhatsApp confirms intent and protects hotel inventory.
June 29, 20262 min read
Read articlePayment links for hotels in Colombia and Mexico
Payment links work best after a clear quote. This is how hotels in Colombia and Mexico can use them without losing operational control.
June 26, 20262 min read
Read articleGuest sentiment analysis: how your guests feel, before the review
Behind every guest message there is a tone. Wenzy classifies it, flags conversations that need human judgement, and helps the team prioritize them.
June 23, 20263 min read
Read articleSmart follow-up: how Wenzy recovers the bookings that go quiet
A guest asks for prices, says "let me think about it" and disappears. Here is how Wenzy's smart follow-up brings those conversations ā and their bookings ā back.
June 19, 20264 min read
Read articlePayment links on WhatsApp: how Wenzy closes the sale in the same conversation
A booking without payment is a promise. This is how Wenzy sends secure payment links inside the chat, using the gateway your hotel already has, to confirm the booking.
June 16, 20263 min read
Read articleGuest profile editing: a guest record that improves with every conversation
A misspelled detail can lead to a wrong invoice or missed email. Wenzy applies the change in the connected PMS and sends every exception to the team with the full conversation context.
June 12, 20263 min read
Read articleBooking cancellations on WhatsApp: how Wenzy handles them without losing the guest
A guest who cancels today can book again tomorrow ā if the experience is good. This is how Wenzy handles a complete cancellation inside the chat, connected to your PMS.
June 9, 20263 min read
Read articleBooking modifications on WhatsApp: date and room changes without calls or emails
Changing dates or rooms today means calls and emails that interrupt your front desk. Here is how Wenzy validates availability and applies the change in your PMS without the guest leaving the chat.
June 5, 20263 min read
Read articleAutomated guest registration: how Wenzy builds your guest lists while it chats
Names, documents and contact details arrive scattered across the chat, and someone types them into the system by hand. Wenzy captures them while it chats and keeps lists in sync with your PMS.
June 2, 20263 min read
Read articleBooking creation on WhatsApp: how Wenzy turns chats into confirmed reservations
Most guest enquiries arrive by chat, but many go cold before they become bookings. Here is how Wenzy turns a conversation into a confirmed reservation inside your PMS.
May 29, 20263 min read
Read articleFormal quotes on WhatsApp: how Wenzy turns enquiries into proposals ready to approve
Companies, agencies and groups decide with documents, not screenshots. Here is how Wenzy generates formal quotes with dates, rates and conditions without leaving the conversation.
May 26, 20263 min read
Read articleAI-to-human handoff: when the AI knows it is your team's turn
The best automated service knows when to stop being automatic. Here is how Wenzy hands a conversation to your team, with full history and no guest repeating their case.
May 22, 20263 min read
Read articleGuest contact data that stays current: the database that builds itself
Phones in a notebook, emails in a spreadsheet, preferences in someone's memory. Here is how Wenzy turns every conversation into a complete, up-to-date guest profile.
May 19, 20263 min read
Read articlePMS-queried availability and rates for hotel chat quotes
Every date inquiry that waits hours for a reply is a booking at risk. Wenzy quotes at any hour with information from the connected PMS.
May 15, 20263 min read
Read articleGuest FAQs on autopilot: how Wenzy answers them 24/7, photos included
Check-in, parking, pets, breakfast: the same questions arrive every day. Here is how Wenzy handles them 24/7 with curated information and hotel photos.
May 12, 20263 min read
Read articleOmnichannel guest service: WhatsApp, Instagram and Messenger with a single AI
Your guests already write on WhatsApp, Instagram and Messenger. Here is how Wenzy serves all three with one AI and one inbox, without multiplying your team's work.
May 8, 20263 min read
Read articleMultiple hotels, one inbox: how Wenzy runs multi-property guest service
Every new hotel multiplies chats, channels and data that must never get mixed up. Here is how Wenzy serves several properties from a single inbox without confusing them.
May 5, 20263 min read
Read articleTRY WENZY
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