1. Start from Wenzy
In your Wenzy dashboard, go to Integrations and click the official "Connect with Cloudbeds" button.
Integration
Wenzy for Cloudbeds
Connect your Cloudbeds property to Wenzy to serve guests, quote, create and modify reservations and record payments over WhatsApp, Instagram and Messenger, with live data from your PMS.
Last updated: June 2026
Wenzy is the AI receptionist that lives in your hotel's messaging channels. Connected to Cloudbeds, Wenzy replies with real property data —reservations, availability, rates and taxes—, manages guests, creates and modifies bookings and records payments directly in your PMS, 24/7.
What this integration is
The Wenzy ↔ Cloudbeds integration links your Cloudbeds account with Wenzy's AI assistant through the Cloudbeds API and official app button. Once authorized, Wenzy securely reads and updates your property information to handle inquiries, quote, manage guests, close bookings and record payments without manual work.
How to connect Wenzy with Cloudbeds
2. Authorize on Cloudbeds
Sign in to Cloudbeds and approve the requested permissions. Only the permissions needed to operate are requested.
3. Choose the scope and done
Back in Wenzy, if your account manages several properties you choose between a single property or a group account, and the connection goes live right away.
What the integration does
Reads and manages reservations
Looks up bookings, dates and stay status, and creates or modifies reservations (including notes) directly in Cloudbeds.
Manages guests
Identifies the guest and creates or updates their contact profile to personalize support and follow up on each reservation.
Availability, rates and taxes
Checks inventory, availability, rate plans and taxes and fees to quote with real, current pricing.
Assigns rooms
Assigns rooms to the reservation based on your property's availability.
Records payments
Records payments and payment methods for the reservation in Cloudbeds, closing the sale with no manual steps.
Real-time sync
Through Cloudbeds webhooks, Wenzy keeps reservation data up to date automatically.
Data and permissions
What data it accesses and why
Wenzy requests only the permissions needed for the features above. These are the Cloudbeds scopes the integration uses:
- read:hotel — Read property data.
- read:room / write:room — Read rooms and room types, and assign rooms to the reservation.
- read:rate — Read rate plans and pricing.
- read:taxesAndFees — Calculate taxes and fees for quoting.
- read:reservation / write:reservation — Read, create and modify reservations and their notes.
- read:guest / write:guest — Read, create and update guest data.
- read:payment / write:payment — Read payment methods and record reservation payments.
Data security and privacy
The connection uses Cloudbeds' official authorization and app button, and data is transmitted encrypted. Access credentials are stored encrypted. Wenzy uses the information —including reservation, guest and payment data— solely to provide the support and booking service, and never sells or shares it with third parties for marketing. See our Privacy Policy for details.
How to disconnect the integration
You can revoke access at any time from Integrations in your Wenzy dashboard, or from the apps section of your Cloudbeds account. On disconnect, Wenzy immediately stops accessing your property data.
Frequently asked questions
Do I need a specific Cloudbeds plan?
You need a Cloudbeds account with API access. If you're unsure about your plan, reach out and we'll verify it with you.
Can I connect several properties?
Yes. During the connection you choose between a single property or a group account, depending on how your Cloudbeds account is organized.
Can Wenzy create bookings or record payments without my control?
Wenzy creates or modifies bookings and records payments only within the guest conversation and according to the rules you configure. You can revoke access anytime.
How do I delete my data?
You can disconnect the integration and request data deletion from our Data Deletion page.
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