1. Request the integration
Share the property, required workflow, and current Cloudbeds setup with the Wenzy team.
Integration
WhatsApp Cloudbeds Integration
Connect Cloudbeds and WhatsApp to serve guests, quote stays, manage bookings, and coordinate payments with Wenzy.
Last updated: August 2026
Wenzy handles inquiries on WhatsApp and other hotel messaging channels. The integration uses authorized Cloudbeds information to answer, quote, manage bookings, and coordinate payments while the hotel keeps control of the operation.
What this integration is
The integration connects a Cloudbeds account with Wenzy to centralize property, guest, rate, and booking information. Wenzy configures, tests, and activates the hotel's complete workflow.
How to connect Wenzy with Cloudbeds
2. Authorize the connection
The hotel authorizes the connection and defines the data and actions Wenzy uses in the operation.
3. Activate the workflow
Wenzy configures and tests inquiries, bookings, and payments for the property, then activates the guest workflow.
What the integration does
Reservation lookup
Wenzy looks up bookings, dates, and stay status to answer with the right context.
Guest data
Wenzy uses authorized data to continue service and keep guest profiles up to date.
Availability, rates and taxes
Wenzy checks inventory, rate plans, taxes, and fees to prepare complete quotes.
Reservation operations
Wenzy creates and modifies bookings, assigns rooms, and applies the rules defined by the hotel.
Payments
Wenzy coordinates payment through the hotel's active gateway and records its progress within the booking workflow.
Data updates
Wenzy keeps the information used by the workflow synchronized and monitors its updates during operation.
Data security and privacy
The hotel authorizes the connection, and Wenzy protects data through access, retention, and processing controls documented in the Privacy Policy.
How to disconnect the integration
Ask Wenzy support to revoke access and also confirm revocation in Cloudbeds using the authorized method. The team verifies closure and applies the corresponding retention or deletion process.
Frequently asked questions
Do I need a specific Cloudbeds plan?
You need an active Cloudbeds account. The Wenzy team configures the connection with you.
Can I connect several properties?
Yes. Wenzy configures each property with its data, rules, and responsible team.
Does Wenzy create bookings or record payments without my control?
No. The hotel defines authorized actions and the points that require confirmation or human intervention.
How do I delete my data?
You can disconnect the integration and request data deletion from our Data Deletion page.
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