AI phone answering for clinics and medical practices: appointments by phone without overloading the front desk
How an AI voice agent answers a clinic's phone: it books, reschedules and reminds appointments and transfers clinical cases without giving diagnoses.
The front-desk problem
At a clinic or practice the same person greets arrivals, takes payments, confirms appointments and answers the phone. When it all happens at once, the phone keeps ringing or the patient in the waiting room waits. Most of those calls are administrative: booking, moving an appointment, asking for hours or an address.
What the agent resolves by phone
- Books appointments in each professional's calendar, with each service's duration.
- Reschedules and cancels appointments on the same call.
- Answers hours, location, services and administrative preparation from the clinic's knowledge base.
- Places reminder calls, with a WhatsApp fallback when nobody answers and never after the appointment time.
- Sends a WhatsApp confirmation of what was agreed, with the patient's permission.
What it doesn't do
The clinic's calendar
Wenzy has its own calendar per professional and syncs it with Google Calendar when the clinic connects it. An appointment booked by phone lands in the same calendar as one booked on WhatsApp, Instagram or Messenger.
Plans for clinics
| Plan | Professionals and locations | Calls at once |
|---|---|---|
| Esencial | Up to 2 professionals, 1 location | 2 |
| Profesional | Up to 5 professionals, 1 location | 3 |
| Clínica | Up to 15 professionals, up to 3 locations | 5 |
Voice is included in every plan, including the free trial. Smart follow-up by phone and campaigns are on Profesional and Clínica.
Frequently asked questions
Does the agent give medical information?
No. It handles administrative tasks, gives no diagnoses or medical advice and transfers clinical cases to your team.
What patient data does it ask for?
Only name, phone and the general reason for the visit.
What about an emergency?
The agent transfers the call to a phone or a teammate with a briefing first, or takes a message if nobody is available.
Do phone appointments reach Google Calendar?
Yes. They land in the professional's Wenzy calendar, synced with Google Calendar when the clinic connects it.
TRY WENZY
Try the voice agent on your own phone
Create your free account: a 14-day trial with US$1.80 of voice balance and no card. Have the agent call you before you go live.
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