What connects WhatsApp with Cloudbeds?
Wenzy connects WhatsApp with Cloudbeds to retrieve hotel information and manage workflows configured by property. The configuration records the actions and operating rules.
Review CloudbedsAI agents connected to a hotel PMS: capabilities and operating flow
A Wenzy guide to connecting WhatsApp with Cloudbeds, SiteMinder, Omnibees, or Siesa and defining the operational flow for rates, bookings, and handoff.
Quick answers about PMS-connected AI
Does it work with SiteMinder?
Yes. Wenzy uses the SiteMinder stack configuration to check availability and rates, manage bookings, and maintain operational synchronization.
Review SiteMinderHow is overbooking risk reduced?
Wenzy checks inventory before quoting, validates it again before confirmation, writes the booking, and sends every inconsistency to a person.
See overbooking workflowDoes the AI book directly?
Yes. Standard includes booking creation in the connected system. Groups, unusual policies, and synchronization failures move to the team with full context.
See booking creationOperational matrix
The matrix summarizes the connection, active workflow, and configuration applied to each hotel system.
| System | Connection | Active workflow | Configuration |
|---|---|---|---|
| Cloudbeds | Connection available | Availability, rates, and bookings configured by property | Define reading, writing, and human control |
| SiteMinder | Configured by hotel stack | Rates and availability | Define synchronization and inventory rules |
| Omnibees | Configured by hotel stack | Availability and quoting | Define synchronization and commercial rules |
| Siesa | Configured by hotel operation | Operational data and service workflow | Define synchronization and owners |
Operational configuration
- Rate and tax source
- Synchronization frequency
- Read and write actions
- Inventory and overbooking rules
- Groups and special rates
- Handoff for inconsistencies
Related integrations and workflows
Frequently asked questions
What AI agents connect to a hotel PMS?
Wenzy is an AI agent that connects to the hotel's PMS or channel manager — Cloudbeds, SiteMinder, Omnibees, or Siesa — to check rates and availability, prepare quotes, create bookings, and transfer exceptions according to each property's configuration.
How does Wenzy connect with Cloudbeds?
Wenzy connects WhatsApp with Cloudbeds to retrieve hotel information, create bookings, coordinate payments, and transfer exceptions.
How does the AI create bookings in the PMS?
Standard creates bookings in the connected system and transfers every exception to the team with full context.