Missed calls after hours: how to answer them with an AI voice agent

Where calls get missed

• At night and on weekends, when the front desk is closed.
• At peak times, when the team is serving people in person and the phone rings at the same time.
• During an appointment, a session or a service, when nobody can step away.
• When several calls come in at once and only one person can answer.

What the agent does with each call

1. 1AnswersOn the business number, at any hour, and creates the contact on a first call.
2. 2Understands the reasonThe caller explains what they need in their own words, in Spanish, English or Portuguese.
3. 3Resolves what it can closeInformation, availability, an appointment booked or rescheduled, or a hotel quote.
4. 4Routes the restTakes a message for the team or schedules a callback up to 30 days out.
5. 5Confirms on WhatsAppWith the caller's permission, sends a summary of what was agreed.

Calls at the same time

The agent handles several calls at once by plan: 1 on the trial, 2 on Basic and Esencial, 3 on Standard and Profesional, and 5 on Professional and Clínica.

What your team sees the next day

• Every call in the inbox, with direction, duration, outcome, cost, recording, summary and transcript.
• Pending messages and callbacks, in the contact's conversation.
• The call card and call metrics on the dashboard.

When the caller prefers WhatsApp

If a customer writes "call me" on WhatsApp, the agent calls back, asking for the number first when none is on file. And when the conversation starts on the phone, it continues on WhatsApp in the same thread, with the history of both channels.