How to book appointments from Instagram and Messenger without losing customers
How to turn Instagram DMs and Messenger chats into confirmed appointments with AI, in the same inbox as WhatsApp and with a single calendar.
In aesthetics, beauty, wellness and many specialties, Instagram is the shop window: the customer sees a before-and-after, a promotion or a story and sends a DM. Messenger is still the channel for many customers who arrive from the Facebook page. If those messages are answered late, the intent to book cools down.
One calendar for three channels
Wenzy handles WhatsApp, Instagram and Messenger with the same AI and the same calendar. Wherever the request comes from, the offered slots are the same and no two customers land in the same slot.
| Channel | Essential (US$49) | Professional (US$99) | Clinic (US$199) |
|---|---|---|---|
| Yes | Yes | Yes | |
| Messenger | Yes | Yes | Yes |
| No | Yes | Yes |
Good practices on Instagram
- Keep the prices and promotions you publish up to date in Wenzy's settings.
- Use short replies: service, duration, price and two time options.
- Move confirmation and reminders to WhatsApp once the customer shares their number.
- Hand comments about results or complaints to a person.
Messenger: the channel many forget
Many businesses leave Messenger unattended because the team lives in WhatsApp. With Wenzy, messages from the Facebook page land in the same inbox and get the same reply with available times.
Frequently asked questions
Does Wenzy reply to post comments?
Wenzy handles Instagram direct messages and Messenger conversations. Public comments are still managed from your accounts.
Which plan includes Instagram?
Professional (US$99/month) and Clinic (US$199/month). Essential includes WhatsApp and Messenger.
Do Instagram bookings land in the same calendar?
Yes. Every appointment lands in Wenzy's per-professional calendar, synced with Google Calendar if you connect it.
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