AI voice agent for real estate: answer inquiries and book viewings by phone
How a real estate agency uses an AI voice agent to answer inquiry calls, understand what people want, book viewings with the agent and follow up on WhatsApp.
Why agencies miss calls
Agents spend much of the day at viewings, signings or meetings, and prospects call when they see a listing: at night, on weekends or right while the agent is showing another property. An unanswered call is a prospect who calls the next agency.
What the agent does on each call
- 1Answers 24/7Creates the contact on a first call and understands whether they want to buy, rent, sell or ask a question.
- 2Replies with your informationAreas, property types, hours and requirements you load into the knowledge base.
- 3Books the viewing or meetingIn the agent's calendar, synced with Google Calendar, and confirms on WhatsApp with the prospect's permission.
- 4Leaves the contextThe recording, summary and transcript stay in the contact's conversation for the agent.
- 5Transfers when neededA negotiation or an offer goes to a person, with a briefing first.
Campaigns and follow-up
- Call or WhatsApp campaigns to prospects on a list, with up to five follow-up steps.
- The agent classifies the first reply (interested, later, not interested or opt-out) and assigns it to an agent or moves the contact in the pipeline.
- Smart follow-up re-engages by WhatsApp or phone anyone left with an unconfirmed viewing.
- Campaigns and follow-up are on the Profesional and Clínica plans.
Which plan to choose
An agency with several agents usually starts on Profesional, which adds services with their own duration and professional, smart follow-up and campaigns. Voice is included in every plan, including the free trial.
Frequently asked questions
Does the agent know which properties are available?
It replies with the information you load into the knowledge base, such as areas, property types and requirements. For details that change daily, it transfers to the agent or takes a message.
Does it book in each agent's calendar?
Yes. Wenzy has its own calendar per professional, synced with Google Calendar.
What about an offer or a negotiation?
The agent transfers it to a teammate with a briefing first; it doesn't negotiate or give legal or financial advice.
Does it work for properties in other countries?
It answers in Spanish, English and Portuguese and places outbound calls to 15 Latin American countries, Puerto Rico and the United States.
TRY WENZY
Try the voice agent on your own phone
Create your free account: a 14-day trial with US$1.80 of voice balance and no card. Have the agent call you before you go live.
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