Hotel quote follow-up by phone: how to pick up the proposal nobody answered

The quote that goes cold

The guest asks for prices, gets the quote and goes quiet: comparing options, checking with their group or just distracted. If nobody picks up that conversation, the booking moves to another channel. WhatsApp follow-up helps, but some guests respond better to a call.

How follow-up by phone works

1. 1Detects the pending quoteA quote sent in chat, or given on a call that ended without an answer, starts the follow-up.
2. 2Checks before reaching outBefore each step the AI reviews the conversation; if the guest already booked or replied, it doesn't reach out.
3. 3Picks the channelEach step goes out on the conversation's channel, on WhatsApp, as a call, or in Automatic mode, where the AI chooses.
4. 4Calls with contextThe agent picks up the quoted dates, room and rate, and answers questions from the connected system.
5. 5Closes or transfersCreates the booking from Standard or transfers to the front desk with a briefing.

What it avoids

• Calling guests who already booked or replied.
• Calls outside the hotel's contact hours.
• Calling again anyone who said "don't call me again".
• Retries once the guest has written: they stop on their own.

Plans and cost