AI phone receptionist for hotels: quotes and bookings on the call
How an AI voice agent answers the hotel phone 24/7, checks availability and rates, quotes, books and transfers to the front desk with context.
Why the phone still matters in hospitality
Groups, travel agencies, older guests and travelers in a hurry still call to confirm dates or ask for a rate. When nobody answers at night or during a rush, that inquiry ends up on another channel or at another hotel.
Wenzy's voice agent answers the hotel number 24/7 and creates a contact for first-time callers, in the same conversation that later continues on WhatsApp.
What the agent does on a booking call
- 1Understands the requestDates, number of guests and room type, in Spanish, English or Portuguese.
- 2Checks the connected systemAvailability and rates from the hotel's PMS or channel manager.
- 3Quotes on the callPresents the options with the configured rate.
- 4Creates the bookingFrom the Standard plan, in the same system as WhatsApp bookings.
- 5Confirms in writingWith the guest's permission, sends a WhatsApp summary of what was agreed or an approved template.
- 6Transfers when neededThe front desk hears a summary before connecting while the guest hears hold music.
The same rules as the chat
The voice agent uses the same tools and knowledge base as the chat, with the features of your plan. A phone quote follows the configured rates, and changes and cancellations follow the same hotel rules as on WhatsApp.
| Action on the call | Plan |
|---|---|
| Hotel information, availability and rates | Every plan |
| Quotes and booking creation | Free trial, Standard and Professional |
| Booking changes and cancellations | Professional |
| Smart follow-up by phone | Standard and Professional |
| Call campaigns | Standard and Professional |
Outbound calls for the hotel
- Callbacks the guest asked for on WhatsApp.
- Follow-up on an unanswered quote: the AI reviews the conversation before calling and picks up that quote.
- Call campaigns to a list, on Standard and Professional.
- Every outbound call follows the hotel's contact hours and "don't call me again" requests.
Frequently asked questions
Does it answer in English and Portuguese?
Yes. It speaks Spanish, English and Portuguese and switches language when the guest speaks another.
Does it take payment during the call?
No. The voice agent doesn't charge on the call: payments still go through a payment link in chat, on the Professional plan.
Which number does the hotel use?
A number bought in the app in Colombia, Panama, Mexico, Peru, Chile, Argentina, Brazil or the United States, or the hotel's current number connected through a SIP trunk.
What about calls from guests already staying?
The agent answers with the hotel information in its knowledge base and transfers operational requests to the front desk or takes a message.
TRY WENZY
Try the voice agent on your own phone
Create your free account: a 14-day trial with US$1.80 of voice balance and no card. Have the agent call you before you go live.
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