Voice agent voice and accent by the caller's country: how to choose them
How to choose an AI voice agent's voice and accent for callers from Mexico, Colombia, Spain, Brazil or the US: voice by country, tone and pronunciation.
Why accent matters
The Spanish of a clinic in Bogotá doesn't sound like that of a hotel in Cancún or a barbershop in Madrid. An agent with an accent close to the caller's sounds more natural and avoids the feeling of calling a faraway call center.
How it's configured in Wenzy
| Setting | What it controls |
|---|---|
| Voice per language | One voice for Spanish, one for English and one for Portuguese |
| Voice per contact country | The voice the agent uses based on the contact's country |
| Language switching | If the caller speaks another language, the agent switches on the same call |
| Tone | Expressive voice: warm when selling and calm with complaints |
| Pronunciation | Its own dictionary for names, brands, streets or industry terms |
| Ambience | The business's ambient sound and hold music |
Available accents
- Mexico, Colombia and Latin America for Spanish-speaking customers in the region.
- Spain for Spanish customers.
- Brazil for Portuguese-speaking customers.
- The US and the UK for English-speaking customers.
How to pick the right voice
- 1Check where calls come fromLook at the countries of the numbers that contact your business most.
- 2Assign a voice per countryStart with your top two or three countries and keep a general voice for the rest.
- 3Tune pronunciationLoad your business, service, neighborhood or staff names into the dictionary.
- 4Test with a callHave the agent call you and listen to the voice with the live transcript before publishing.
Frequently asked questions
Does the agent detect the caller's country?
It uses the voice you set for the contact's country, alongside the voice per language.
What if the caller speaks English?
The agent switches to English on the same call, with the voice set for that language.
How many voices are there?
More than 25, with accents from Mexico, Colombia, Spain, Latin America, Brazil, the US and the UK.
Can I fix how it pronounces a name?
Yes, with the agent's pronunciation dictionary.
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