Formal quotes on WhatsApp: how Wenzy turns enquiries into proposals ready to approve

For many reservations, a price dropped into a loose message is not enough. The company travelling for work needs a document to pass on to administration, the agency wants something solid to forward to its client, and whoever is organizing a group compares dates, rates and conditions in writing before making a decision.

Wenzy solves that step without pulling anyone out of the chat: it generates a formal quote as a structured document — with dates, room types, rates and conditions — and sends it in the same WhatsApp, Instagram or Messenger conversation. The guest can review it, approve it or forward it to whoever makes the call.

What a quote generated by Wenzy includes

It is more than a message with prices: it is a document built to travel — clear for the guest, presentable to a company and complete for an agency. Every quote Wenzy assembles inside the chat gathers the information a third party needs in order to approve:

• Arrival and departure dates, number of nights and number of guests.
• The room types quoted, each with its rate and the total for the stay.
• The conditions that apply, such as property policies and how long the rate is valid.
• Your hotel's details, so the document is identifiable when it reaches third parties.

Built for companies, agencies and groups

Corporate clients rarely decide alone: the quote goes through administration or finance before it is approved. Agencies need a document they can present to their end client. And groups — a sports team, a wedding, a company retreat — evaluate several properties in writing before choosing one.

Because Wenzy sends the quote as a document inside the conversation, that journey becomes simple: the person who asked forwards it as is, with no screenshots and no email chains, and the approval comes back through the same channel where everything started.

Real rates, straight from your PMS

A quote is only useful if the price holds. Wenzy uses data from the connected PMS or channel manager —Cloudbeds, SiteMinder, or Omnibees— to quote with the availability and rates exposed by that system.

When approval arrives, the same conversation continues to booking creation and a payment link through the hotel's active gateway.

Less manual work, more quotes sent

Building quotes by hand — opening the template, checking rates, generating the PDF, attaching and sending it — eats front-desk time exactly when the prospect is paying the most attention. With Wenzy that work disappears, and volume stops being a limit:

• Every request can receive a quote at any hour and in the guest's language.
• No typing errors: the data comes straight from your system, not from copy and paste.
• If a quote goes quiet, smart follow-up picks the conversation back up before it goes cold.
• Everything stays traceable in your dashboard's omnichannel inbox, next to the conversation that produced it.

Available from the Standard plan

Formal quotes are included in Wenzy's Standard and Professional plans, and you can also try them in the 14-day free trial — no credit card, 500 messages included. The Basic plan covers guest service and information, but does not generate formal quotes.