Real-time availability and rates: chat quotes connected to your PMS

A guest who asks "do you have a room for this weekend?" does not want a link or a "let me check and get back to you". They want dates, prices and an answer now. Every hour that enquiry sits in an inbox is a chance for them to book another hotel — or the same room through an OTA.

Wenzy answers that question in seconds, at any hour, in the guest's language. Because it is connected live to your PMS or channel manager, the availability and rates it quotes are the real ones in your system at that moment: no stale spreadsheets, no last season's prices, no promises your front desk has to correct later.

An answer in seconds, at any hour

When a dates enquiry arrives, Wenzy does not improvise: it checks your system and builds the reply with current information. The typical flow looks like this:

• The guest asks about dates, party size or room types, in their own language.
• Wenzy checks availability and rates in real time, directly in your PMS or channel manager.
• It replies with the available options, their current prices and photos of the rooms.
• It clears up questions about policies, services and conditions without making the guest wait.
• If the guest wants to move forward, the same conversation continues into a formal quote or a booking.

Synced with your PMS, not a spreadsheet

Most wrong prices are not born from bad service but from old information: the spreadsheet nobody updated, last season's rate PDF, the price change someone missed. Wenzy cuts that chain because it reads availability, inventory and rates directly from the source.

The Cloudbeds integration is native, and Wenzy is also compatible with channel managers like SiteMinder and Omnibees, among others. If you adjust a rate or the last room sells through another channel, Wenzy's next reply already reflects that change.

Less overbooking, zero made-up prices

Quoting with live data has two direct effects on the operation. First, the risk of offering a room that no longer exists disappears, because Wenzy sees the same inventory as the rest of your channels. Second, every price the guest receives by chat is the one loaded in your system, so there are no phantom discounts or outdated rates your team has to honor or walk back.

And because the information comes from the system, the quality of the answer does not depend on who is on shift: at 3 in the afternoon or 3 in the morning, the quote goes out with the same data.

From enquiry to booking, in the same chat

Checking availability is the first link in a conversation that can end in a sale. On that same foundation, and depending on the plan you choose, Wenzy can:

• Send a formal quote with the options the guest asked for.
• Generate a payment link using the gateway your hotel already has active.
• Create the booking directly in your system, with the guest's details.
• Revive conversations that went quiet with smart follow-up.

Included in every plan

Real-time availability and rates are included in every Wenzy plan: Basic, Standard and Professional. You can also try it in the 14-day free trial — no credit card, 500 messages included and full access to the admin dashboard: connect your PMS, ask a dates question and watch the answer arrive in seconds.