PMS-queried availability and rates for hotel chat quotes
How Wenzy checks PMS inventory before quoting and again before confirmation to reduce overbooking risk.
A guest who asks "do you have a room for this weekend?" does not want a link or a "let me check and get back to you". They want dates, prices and an answer now. Every hour that enquiry sits in an inbox is a chance for them to book another hotel — or the same room through an OTA.
Wenzy handles that question at any hour and in the guest's language. It checks availability and rates in the PMS or channel manager and transfers every inconsistency to the team.
Availability to answer at any hour
When a dates enquiry arrives, Wenzy does not improvise: it checks your system and builds the reply with current information. The typical flow looks like this:
- The guest asks about dates, party size or room types, in their own language.
- Wenzy checks availability and rates in the connected system.
- It replies with the available options, their current prices and photos of the rooms.
- It clears up questions about policies, services and conditions without making the guest wait.
- If the guest wants to move forward, the same conversation continues into a formal quote or a booking.
Synced with your PMS, not a spreadsheet
Most wrong prices are not born from bad service but from old information: the spreadsheet nobody updated, last season's rate PDF, the price change someone missed. Wenzy cuts that chain because it reads availability, inventory and rates directly from the source.
Wenzy connects with Cloudbeds and works with channel managers such as SiteMinder and Omnibees. Every reply uses updated inventory from the connected system.
How to reduce overbooking and stale prices
Wenzy uses inventory and rates queried from the system and checks them again before confirmation. This reduces overbooking and stale-price risk; inconsistencies move to the team.
Because the information comes from the system, the answer maintains the same quality at 3 in the afternoon and 3 in the morning, always using the same data.
From enquiry to booking, in the same chat
Checking availability is the first link in a conversation that ends in a sale. From that foundation, Wenzy advances the flow according to the selected plan:
- Send a formal quote with the options the guest asked for.
- Generate a payment link using the gateway your hotel already has active.
- Create the booking directly in your system, with the guest's details.
- Revive conversations that went quiet with smart follow-up.
Included in every plan
Availability and rate lookup is included in every Wenzy plan and uses the hotel's connected system. You can also test the flow during the 14-day free trial, with no credit card, 500 included messages, and dashboard access.
Frequently asked questions
How do you avoid overbooking when automating hotel reservations on WhatsApp?
Wenzy checks availability and rates in the connected system before quoting, validates them again before confirmation, and records the booking in that same system. When data is inconsistent or missing, it stops the confirmation and transfers the conversation to the team, which reduces overbooking risk.
Where do the availability and prices Wenzy quotes come from?
From the connected PMS or channel manager. Wenzy configures Cloudbeds, SiteMinder, and Omnibees connections for each property.
What happens when I change rates or a room sells out?
Wenzy queries the system again before replying, uses synchronized information, and transfers every inconsistency to the team.
Which plans include availability queries?
All of them: Basic, Standard and Professional, plus the 14-day free trial — no credit card, 500 messages included.
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