The challenge
The front desk answers the same availability and rate questions on WhatsApp, copies information between systems, and may lose context when a person needs to take over.
How the workflow runs
- 1
Qualify the request
The conversation identifies dates, number of guests, ages, preferences, and missing details.
- 2
Check and quote
Wenzy uses information exposed by the configured system and presents approved options, conditions, and images.
- 3
Confirm or hand off
Wenzy collects the required data and confirms the booking; exceptions transfer to the team with full context.
- 4
Follow up
The hotel defines whether follow-up applies, who responds, and when automation must stop.
Expected outcomes (unmeasured)
- Fewer manual steps for repetitive questions and standard quotes.
- A consistent rule for transferring exceptions to the team.
- Traceability from the initial question to quote, booking, or handoff.
What to measure in the trial
- Share of conversations resolved without human correction.
- Quotes sent, assisted bookings, and transfers by reason.
- Rate or policy errors and team intervention time.
- Comparison against a prior baseline using the same period and definition.
Limits and business decisions
- The connected system supplies the availability and rates used in each quote.
- Standard creates bookings, and Professional also modifies them in the connected system.
- The team approves sensitive payments, special policies, groups, and exceptions.
- No percentage improvement is published because this scenario contains no customer measurement.
Frequently asked questions
How does this workflow help a boutique hotel increase direct bookings?
The workflow answers inquiries at any hour, completes the quote and booking in the same WhatsApp conversation, and follows up on conversations that go quiet, without intermediary commissions. The real impact on direct bookings is measured against the hotel's baseline; this scenario publishes no percentages because it contains no customer data.
Is this a real customer case?
No. It is a transparent operational scenario for evaluating the workflow. It does not attribute results to a hotel or use customer metrics.
Does Wenzy create the booking?
Yes. Standard and Professional create the booking in the connected system; exceptions transfer to the team with full context.
How does this become a measured case?
Define the baseline, period, events, exclusions, and sources before launch, then publish results only with customer approval.
Methodology
Reference workflow based on Wenzy's published plan capabilities. It is not a measured customer result.