WhatsApp payment message templates for LatAm hotels

WhatsApp payment fails when the message feels improvised. A link without context can create distrust; a message that is too long can make the guest postpone payment.

For hotels in Colombia and Mexico, the formula should be warm, direct and very clear: what is being booked, how much is paid, until when and what happens next.

Deposit template

“Perfect, we have your option ready for [dates]. To hold the room, you can pay the [amount] deposit through this secure link: [link]. Once payment is confirmed, we will share the final booking summary.”

• Use it when the guest has already accepted the rate.
• Include a deadline if inventory is limited.
• Avoid asking for card details inside the chat.

Full-payment template

“Your booking at [hotel] comes to [total amount], including [conditions]. You can complete payment here: [link]. Once confirmed, we will send arrival details.”

This version works for non-refundable rates, closed promotions or high-occupancy dates where the hotel needs to secure revenue before confirming.

Reminder template

“Hi, [name]. This is a reminder that the link to confirm your booking is available until [time/date]. If you need to adjust dates or payment method, we can help here.”

Second reminder template (gentle)

“Hi {name}, one last note about your booking for {date}. The payment link stays active until {time} today; after that, rates and availability may change. If you are no longer interested, no problem — let me know and I will release the dates. 😊”

Expired link or failed payment template

“Hi {name}, I saw the payment link expired (or the payment did not go through). Here is a fresh one with the same rate: {link}. If the payment method was the issue, tell me and we will find another option.”

Post-payment confirmation template

“All set, {name}! We received your payment of {amount} and your booking for {date} is confirmed with code {code}. Check-in opens at {checkin_time}. Anything you need before arrival, just message me here.”

Wenzy can adapt these messages to conversation context, so the team does not copy templates manually or lose tone between agents.

WhatsApp's 24-hour rule

WhatsApp only allows free-form replies within 24 hours of the guest's last message. A payment reminder sent after that window must go out as a Meta-approved template (with a per-conversation cost). That is why it pays to send the link and the first reminder inside the window, and leave late reminders to approved templates — Wenzy handles both cases.