Payment links for hotels in Colombia and Mexico

In Colombia and Mexico, many hotels already sell through WhatsApp but still close with manual steps: they send bank details, wait for a receipt, or ask the guest to move to another channel to pay.

Payment links reduce that friction because they turn a conversation into a clear action. The guest receives a secure link, pays through the hotel's active gateway and the team keeps the booking context.

Gateways and currencies in Colombia and Mexico

The link the guest receives belongs to the gateway your hotel already uses — Wompi, Bold, PayU, Mercado Pago or Stripe, among others — and charges in your currency: Colombian or Mexican pesos, with the local payment methods enabled in that setup (PSE and Nequi in Colombia, SPEI and interest-free installments in Mexico).

• The money goes straight to the hotel's account: Wenzy never touches the funds.
• The fee is your gateway's; Wenzy adds no per-transaction cost.
• If you switch gateways tomorrow, the WhatsApp payment flow stays the same.

When to send the payment link

The best moment is not the first message. First you need dates, guest count, room type and conditions. After a clear quote, the payment link feels like the natural next step.

• After the guest accepts a rate or package.
• When the hotel policy requires a deposit to hold availability.
• Before releasing a room during high-demand seasons.
• As a reminder if the conversation stayed open and the guest did not pay.

What the message should include

A good payment message does more than send a link. It summarizes the booking, amount, deadline and reason for payment. That avoids confusion and reduces follow-up questions.

• Hotel name and booking or quote reference.
• Amount in local currency, ideally COP or MXN depending on the market.
• Payment concept: deposit, advance, first night or full amount.
• Link validity and next step after payment.

How Wenzy helps

Wenzy sends the payment link from the conversation and applies the payment policy configured by the hotel. The team does not need to copy amounts or chase receipts separately.

For hotels handling direct demand from Colombia and Mexico, this matters: fewer steps between intent and payment, more confirmed bookings and better tracking for reservations, front desk and administration.