Guest profile editing: a guest record that improves with every conversation

Guest data ages fast: a last name misspelled on the reservation, a phone number that changed since the last visit, an email with one letter too many. They are small errors until they stop being small — the confirmation that never arrives, the invoice that has to be redone, the returning guest nobody recognizes.

Wenzy captures that information where it appears: the conversation. When a guest corrects a name, number, or preference, it updates the profile in the PMS and transfers every exception to the team.

Corrections resolved in the same chat

Most profile edits are born from everyday messages that used to be jotted down anywhere or simply lost:

• "My last name is spelled with a Z, not an S": the name is corrected before check-in and the invoice comes out right the first time.
• "I need the receipt with my document number": the detail is recorded on the guest's profile.
• "I changed my number, save this one": the phone is updated and the contact is not lost for future stays.
• "Send the confirmation to this other email": the address stays current for the next communications.

Preferences that turn data into hospitality

Beyond corrections, conversations are full of signals worth gold: prefers a high floor, allergic to peanuts, always travels as a couple and asks for a king bed. Wenzy records those preferences on the guest's profile, where your team can see them while preparing the next arrival.

The difference shows at the front desk: instead of asking everything again, the hotel already knows. That feeling of "they remember me" is one of the cheapest and most effective loyalty tools there is, and it comes from something as simple as properly saving what the guest already told you.

Changes that live in your PMS, not in a notebook

Every edit confirmed by the system can be reflected on the record the team uses. Pending or unsupported changes remain tasks for human review:

• The whole team works on the same up-to-date record, from front desk to billing.
• No more sticky notes or details stranded in a chat that nobody copied into the system.
• Correct documents speed up guest registration and prevent rework on invoices.
• Every change is traceable: you can review the conversation where the guest requested it.

A guest record that improves with every stay

The effect compounds: every conversation adds or corrects a detail, and the guest's record becomes more accurate over time. By the third visit, your hotel no longer has a mere contact — it has the history of a relationship.

That history is the foundation for everything else: campaigns that reach the right inbox, a team that greets the frequent guest by name, and commercial decisions made on real data instead of duplicate or empty records.

Available on the Professional plan

Guest profile editing is included exclusively in Wenzy's Professional plan, together with the other advanced capabilities that operate on your PMS. The 14-day free trial — no credit card, 500 messages included — does not include this feature, but it lets you check how Wenzy serves guests, quotes and creates bookings before taking the step.