Automated guest registration: how Wenzy builds your guest lists while it chats

A big share of a front desk's day goes into re-typing data guests already sent: the name in one message, the document in a photo, the email three messages further down. And when check-in day arrives, someone has to chase the missing information and enter it into the system by hand.

Wenzy does that work while it chats. During the WhatsApp, Instagram or Messenger conversation it registers guests with their names, documents and contact details, and keeps consultable lists that stay in sync with your PMS. The registry builds itself, one conversation at a time, with no external forms and no parallel spreadsheets.

Data captured in the conversation, not in forms

Asking a guest to leave the chat to fill in a form is an invitation to leave it for later. Wenzy requests and confirms the details as a natural part of the conversation, in the guest's language and at any hour, and stores them in a structured way, ready for your team to use:

• Full names of the lead guest and of the companions included in the reservation.
• Identity documents, in the way your operation needs them for registration.
• Contact details such as phone and email, which Wenzy updates if the guest corrects something.
• Every detail tied to the right reservation, with no paper in between and no re-typing.

Guest lists your team can actually consult

The information stops living scattered across hundreds of chats. Wenzy keeps consultable guest lists: who is arriving, with which details, tied to which reservation. Preparing the day's arrivals or checking who still owes information no longer requires archaeology in the message history.

That orderly registry also improves everything that comes next: with correct, up-to-date contacts, the confirmations, payment links and follow-up messages reach the right person — not an email with a typo in it or a phone number that changed long ago.

Faster check-in, calmer front desk

The most visible effect of registering guests ahead of time shows up in the lobby. When the guest walks in, their details are already in the system, and check-in shrinks to verifying the information and handing over the keys. In practice, that means:

• Shorter lines and less waiting at the desk during the peak arrival hours.
• Fewer errors, because nobody re-types names or document numbers in a hurry.
• Groups and families move faster: the companions are already on the list.
• The first face-to-face moment goes to welcoming the guest, not to typing.

A registry always in sync with your PMS

Wenzy does not create a parallel database: it works on top of your system. With a native Cloudbeds integration — and compatibility with SiteMinder, Omnibees and more — the details registered in the chat land in your PMS tied to their reservation, exactly as if your front desk had entered them.

That keeps a single source of truth: what you see in the lists is what lives in your system, and every area that depends on the PMS — front desk, housekeeping, administration — works with complete, current information, with no competing versions to reconcile.

Available from the Standard plan

Guest registration and lists are included in Wenzy's Standard and Professional plans, and you can also try them in the 14-day free trial — no credit card, 500 messages included. The Basic plan covers guest service and information, but does not include this capability.