Guest FAQs on autopilot: how Wenzy answers them instantly, photos included

What time is check-in? Do you have parking? Are pets allowed? Is breakfast included? How do I get there from the airport? Your front desk answers these questions every single day, several times a day — and a large share of them arrives at night or on weekends, when nobody is there to reply and every silent minute sends the guest back to their search.

Wenzy, the AI receptionist that lives on WhatsApp, Instagram and Messenger, answers every one of those questions in seconds, 24/7 and in the guest's language, with accurate information about your hotel — and with real photos of rooms and spaces whenever an image explains more than a paragraph.

The questions that eat up your front desk

Most of the messages a hotel receives are not complex cases: they are variations of the same everyday doubts. Each one looks small, but together they consume hours of front-desk time every week. These are some of the questions Wenzy resolves without your team lifting a finger:

• Check-in and check-out times, early arrivals and late departures.
• Parking, WiFi, breakfast, pool, gym and the rest of your amenities.
• Pet, child and cancellation policies.
• Exact location, how to arrive from the airport and what is nearby.
• Room types, what each one offers and how they differ.

A photo answers better than a paragraph

When a guest hesitates between two rooms, no description can replace an image. Wenzy sends real photos of your rooms and spaces directly in the chat: the double with a view, the pool, the restaurant, the lobby. The guest sees exactly what they are considering without leaving the conversation or digging through your website.

That detail changes the tone of the exchange: it stops being a data transaction and starts feeling like a guided tour of your hotel.

Knowledge curated by you, from the dashboard

Wenzy does not improvise. It answers with the hotel information you manage from the admin dashboard: that is where you load schedules, amenities, policies and photos, and where you update them when something changes — the pool goes under maintenance, breakfast moves to a new time — so the AI always replies with the current version, on all three channels at once.

And when a question goes beyond the available information, or a case calls for human judgement, Wenzy hands the conversation to your team with the full context. Nothing is lost: the complete exchange stays in your dashboard inbox.

What your team and your guests gain

Answering the simple questions fast is not a cosmetic detail: it is the difference between a guest who keeps talking to your hotel and one who asks the same question at the hotel next door. The effects show up quickly:

• Answers in seconds at any hour, including late nights and weekends.
• A front desk with fewer interruptions, focused on the guests already at the hotel.
• Consistent answers: the pet policy is the same no matter who asks or on which channel.
• Guests served in their own language, with no extra effort from your team.

Included in every plan

Answering with hotel information and photos is a core Wenzy capability: it is included in the Basic, Standard and Professional plans, and also in the 14-day free trial — 500 messages, all 3 channels and full dashboard access, no credit card required. You can load your hotel's information today and watch Wenzy answer its first repetitive question the very same day.