Omnichannel guest service: WhatsApp, Instagram and Messenger with a single AI

Every guest has a favorite channel. Some discover your hotel on Instagram and ask through a DM, some use WhatsApp for everything, and some land on your Facebook page and write through Messenger. What feels like convenience to the guest often feels like disorder to the hotel: three apps, three inboxes and three histories nobody manages to unify.

Wenzy turns those three channels into a single operation. The same AI receptionist serves WhatsApp, Instagram and Messenger around the clock, with the same information and the same real-time inventory, and every conversation flows into one omnichannel inbox in your dashboard.

Three channels, one receptionist

This is not about installing three separate bots — it is one AI present on all three channels, with the same brain trained on your hotel's information. That is what keeps the experience consistent no matter where the guest asks:

• The same hotel information: schedules, amenities, policies and photos of rooms and spaces.
• The same availability and the same real-time rates, connected to your PMS or channel manager.
• The same treatment: answers in each guest's language, at any hour, on any channel.
• The same plan capabilities — quoting, booking, sending payment links — working identically across all three.

Guests pick the channel, you keep one operation

Asking a guest to switch channels is a quiet way of losing bookings. With Wenzy, the conversation moves forward where it started: someone who asks on Instagram can resolve their questions and receive their quote right there, without anyone telling them "please message us on WhatsApp" or "give us a call".

For your team, nothing gets scattered. The omnichannel inbox in the dashboard shows the conversations from every channel in one place, lets anyone step in at any moment, and adds metrics to understand which channel brings the most enquiries and the most bookings.

From an Instagram DM to a conversation that sells

Instagram is usually the discovery channel: the guest saw a photo of the pool and asks with no commitment. That first message is worth a lot, and it goes cold fast when the reply takes hours. Wenzy answers in seconds, shares photos and hotel information, checks real availability and carries the conversation all the way to a quote or a booking, according to your plan's capabilities.

And if the guest goes quiet, smart follow-up picks the conversation back up with a well-timed message, so the initial interest is not lost to silence — on WhatsApp, Instagram and Messenger alike.

Consistency that protects your reputation

When each channel is handled by a different person, contradictions eventually appear: one rate on WhatsApp and another on Instagram, a cancellation policy that changes depending on who replies. With a single AI working on the information you curate from your dashboard, that stops happening:

• Every answer comes from the same source, not from the memory of whoever is on shift.
• Human handoff works the same way on all three channels, with the full conversation history.
• You can audit any conversation from the dashboard, no matter which channel it came through.
• Sentiment analysis shows you how guests feel on each channel.

Which channels each plan includes

The Basic plan includes WhatsApp and Messenger. The Standard and Professional plans add Instagram, covering the three channels where your guests already write. The 14-day free trial also includes all three channels — with 500 messages, no credit card and full dashboard access — so you can find out from day one where your guests contact you the most.